FAQs
Need Help?
In this FAQ section, we've tried to cover the most commonly asked questions about shopping with A&M Active / Swimwear, from finding your perfect size to payment options and our returns policy. If you still have any queries or need further assistance, don't hesitate to get in touch with us.
Shopping Information
1. How can I find my size?
We have a detailed size chart available on our site. We recommend comparing your measurements to our chart to ensure the perfect fit. If you have any further queries, feel free to contact us.
2. How often do you restock?
Our restock frequency depends on the demand and availability of each product. Subscribe to our newsletter or follow us on social media to stay updated about restocks.
3. Can I change or cancel my order?
Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please contact us as soon as possible and we will do our best to assist you.
4. Do you have a physical store location?
Currently, we are an online-only store. We ship across Australia and provide a seamless online shopping experience.
5. Do you offer gift cards?
We currently do not offer gift cards but stay tuned for updates on our website and social media channels.
Payment Information
1. What forms of payment do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
2. Is my payment information secure?
Yes, all transactions are secure and encrypted. We do not store any of your payment information.
3. Do you offer any payment plans or instalment options?
We currently do not offer any payment plans or instalment options.
4. Are prices displayed in Australian dollars?
Yes, all prices on our website are displayed in Australian dollars.
5. Do you charge sales tax?
All applicable taxes are included in the price of our products.
Order & Returns
1. What is your return policy?
We offer a 7 calendar day return policy for exchanges on items that are not damaged and show no signs of use. Please visit our Returns page for more details.
2. How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with tracking information.
3. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at amactiveswimwear@gmail.com with photos of the damage or defect.
4. Can I exchange an item for a different size or color?
Exchanges are subject to stock availability. Please contact us with your order details and exchange request.
Ordering from A&M
1. How can I create an account?
You can create an account by clicking on the 'Sign Up' or 'Create Account' button on our homepage.
2. I forgot my password, what should I do?
Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.
3. What are the benefits of creating an account?
Creating an account allows you to checkout faster, save multiple shipping addresses, view and track your orders, and more.
4. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account provides a more streamlined checkout process and allows you to track your order.
5. Which courier service does A&M Active / Swimwear use for shipping?
We use Australia Post, a reliable and trusted courier service for all our domestic and New Zealand deliveries.
6. What are the shipping charges and how long does delivery take?
Our standard shipping fee is $12.00. The typical delivery timeframe is 4-7 business days. Please note that shipping fees are non-refundable in the case of returns.